Month: January 2014

"Before we go any further, I'm sure there are plenty of readers who have Genius Bar horror stories, or who have experienced less-than-stellar customer service, but going off of my own experiences, I can safely say I've never had a better experience getting a product repaired or replaced than at an Apple Genius Bar. The Genius Bar represents the Apple we all romanticize, the Apple we imagine has our backs whenever we need it. The one that says, 'We're with you every step of the way, even if you stumble sometimes.'" ~ Harry C. Marks

(Go read the entire article. It's well worth it.)