Two words: customer service.
The other day Ben discovered that his MacBook display had been chipped at some point. He suspects one of this little darlings had jammed a pencil or other implement into it when he wasn't looking. Neither one of us thought this would be covered under AppleCare since it wasn't a manufacturing defect, and what is permissible display replacement under the program for iPhones/iPads is distinctly different for MacBooks. Nevertheless, yesterday we made a trip to the Genius Bar in hopes that one of the Genii would take pity upon him and somehow make it covered damage. If it wasn't covered, we were looking at a $400 repair, something that just wasn't in our budget. He tweeted:
It turns out he didn't need to flirt with the Genius. The chipping was classified as "pixel foreign material on display" and was covered under AppleCare. It was even ready a day earlier than promised.
This is why I will be an Apple Fanboy for life.