The other day I happened to hover my cursor over the battery icon on my task bar and I was surprised to see "Service Battery." I tried all the home-brew fixes suggested on the interwebs, but to no avail. I realized I was going to have to make a trip to the Apple Store. I was not looking forward to this, or to potentially being without my laptop for an extended period—especially on a holiday weekend. But the one glimmer of hope I had was reading online that if I got the machine in early enough, the non-user-replaceable battery could usually be swapped out that day.
I went ahead and made an appointment to bring it in, and this morning we arrived at the Cherry Creek Apple Store promptly at 10 am. While it took about 20 minutes after checking in to meet with a Genius, and I was expecting the worst, not only did they have the battery in stock, the in-house tech was able to swap out the battery—not in hours or days, but in about fifteen minutes…and because I had the foresight to purchase Apple Care when the laptop was new, it cost me nothing.
Bravo, Apple.
This type of service is why I am a Fanboy.
Shouldn't they have called it "AppleCore?"
I had a screw replaced on my MBP (because I didn't tighten enough after upgrading the memory and hard drive) at a store in Orlando. The cost was nothing, even though they replaced all the screws so that they would match. Yes, you pay more for Apple products, and you get much more than Dell service.
Apple wins by making happy customers. I have been treated so well so many times that I can't fathom buying from anybody else.