Mark Alexander
You're a bad man. You're a very bad man!
Irreverent, independent, and often snarky partnered married gay boomer and doggie dad who is tired of moral pontification by hypocritical conservative assholes and hate filled religious bigots.
This blog is NSFW and intended for adults only.
It may contain unapologetically liberal diatribes and photos of naked men, either alone or together, doing things that may cause inexplicable erections among certain sanctimonious anti-gay Republican congressmen. In addition to my personal photography, images displayed here have been pulled from the internet.
Based on some recent incidents, let me reiterate: If you are the owner of a photo that appears on this site and wish it removed, you don't need to get all legal and send threatening letters and takedown notices; just email me with the photo's URL or leave a comment on the offending post and I will gladly remove it.
In other words…
A similar question might be "How good are you at damage control?" when fixing something which another co-worker messed up (for whatever reason)? WITHOUT disparaging the co-worker's expertise and knowledge of what they were doing, even if they might deserve such disparaging.
Of course, determining what went wrong and why should be the first move. Then professionally fixing it and making things right with the customer would come next. THEN taking care of any related additional costs, internally, would be the tricky part. All in seeking to correct the issue and keeping the customer as a customer, even if they might not deserve it. AND . . . doing all of this in about 15 minutes or less.