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  1. A similar question might be "How good are you at damage control?" when fixing something which another co-worker messed up (for whatever reason)? WITHOUT disparaging the co-worker's expertise and knowledge of what they were doing, even if they might deserve such disparaging.

    Of course, determining what went wrong and why should be the first move. Then professionally fixing it and making things right with the customer would come next. THEN taking care of any related additional costs, internally, would be the tricky part. All in seeking to correct the issue and keeping the customer as a customer, even if they might not deserve it. AND . . . doing all of this in about 15 minutes or less.

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